Question 1

What makes Chançonette products special?

Accepted Answer

Our products are made from high-quality, natural, carefully selected ingredients, inspired by the essence of nature. Each formula combines elegance, effectiveness, and sustainability.

Question 2

Are the products made with natural ingredients?

Accepted Answer

Yes. We focus on natural, gentle and effective ingredients that support healthy skin and hair – without unnecessary additives.

Question 3

Are Chançonette's products handmade?

Accepted Answer

Absolutely. Every product is carefully handcrafted to ensure the highest quality and attention to detail.

Question 4

Are the products sustainable?

Accepted Answer

We place great emphasis on sustainability in the selection of our ingredients, in the manufacturing processes and in the packaging.

Question 5

Do the products work for all skin and hair types?

Accepted Answer

Most of our products are formulated to be suitable for a wide range of skin and hair types. We also offer special products for sensitive skin. Detailed recommendations can be found on each product page.

Question 6

Where are Chançonette products manufactured?

Accepted Answer

All products are handcrafted with great care in our workshop in Hünenberg, ZG, guaranteeing exceptional quality and authenticity.

Question 7

How should Chançonette products be integrated into my daily skincare routine?

Accepted Answer

Our products are designed to integrate seamlessly into your daily cleaning and care routine, providing wellness, elegance and care every day.

Question 8

Why do the ingredient names on the packaging look different from the names we use for description?

Accepted Answer

Cosmetic packaging must use INCI names (International Nomenclature of Cosmetic Ingredients), which are standardized scientific or Latin names used worldwide for clarity and safety.In our product descriptions, we often use the more common or familiar names (e.g., "Sweet Almond Oil" instead of "Prunus Amygdalus Dulcis Oil") to help you understand which ingredients are included – however, they are the same ingredients, just with different names.

Question 9

Are Chançonette's products certified?

Accepted Answer

Yes. All our products undergo a CPSR (Cosmetic Product Safety Report) conducted by Oxford Biosciences.This certification confirms that each formula complies with EU, UK, and Swiss cosmetic regulations and guarantees that our products are safe, legally compliant, and manufactured to the highest industry standards. Yes. All our products undergo a CPSR (Cosmetic Product Safety Report) conducted by Oxford Biosciences.This certification confirms that each formula complies with EU, UK and Swiss cosmetic regulations and guarantees that our products are manufactured safely, legally and to the highest industry standards.

Question 10

Are the products cruelty-free?

Accepted Answer

Yes. We do not conduct animal testing and follow ethical beauty principles without animal testing.

Question 11

How long will it take for me to receive my order?

Accepted Answer

We offer delivery via Swiss Post. Orders are usually processed quickly, but shipping times may vary depending on your location. You will receive a confirmation once your order has been shipped.

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